We can all play a role in helping defuse even the most bitter conflicts. Veteran negotiator William Ury shares his hard-won insights.

The thought of asking your colleague how much she earns makes you cringe inside, and the same goes for telling her your salary. But pay transparency could benefit employees, organizations and society, says management researcher David Burkus.

Yes, it’s possible to ask for what you want without coming across as a jerk, says social psychologist Adam Galinsky.