If you’re emailing someone for guidance, one general rule of thumb from podcast host Manoush Zomorodi is: “Dole out bits of nice wherever possible.” Here, she shows us an email that rubbed her the wrong way, plus one that she would have loved receiving.

People worldwide upload more than one billlion images a day, preserving our memories so they can be enjoyed in the future. But it turns out: all our photography may be obstructing our recall, says tech podcaster Manoush Zomorodi.